GENERAL TERMS AND CONDITIONS OF SALE

Summary

1. Terms and conditions
2. Changes to the General Conditions
3. General Conditions and Use of our Website
4. Use of the site
5. Online Reservations and Third Party Websites
6. Payment Terms and Credit Card Payment Process
7. Cancellations and no-shows
8. Reservations made through other channels
9. Accommodation changes by Pley Hotel
10. Changes to the reservation at the request of the Client
11. Identification, deposits for damages, extras and cleaning – Prior authorization on payment card
12. Requirements for arrival and departure formalities
13. Facilities/services included in the price
14. Liability for damage or loss of property belonging to the Customer
15. Liability for damage or loss of property belonging to the Pley Hotel
16. Use of the Pley Hotel and peaceful enjoyment of the premises for all Visitors.
17. Non-Smoking and No Candles Policy
18. Access to rooms by Management
19. Complaints
20. Childcare policy
21. Pets
22. Disputes
23. Miscellaneous
24. Personal data protection policy

1. General Terms and Conditions
These terms and conditions apply to all bookings and accommodation agreements made between “the Client” and Pley Hotel.Once a booking is accepted by Pley Hotel, a contract exists between the Client and Pley Hotel; the fact that a Client makes a booking indicates the Client’s acceptance of these Terms and Conditions.

2. Changes to the General Conditions
These General Conditions are subject to change at any time and without notice. Before making your reservation, we recommend that you check the latest changes in progress on our website.

3. General Conditions and Use of our Website
The use of our website is subject to the General Conditions explained below. By using this website, the Customer acknowledges being legally bound by these General Conditions. All discounted rates advertised are limited offers, subject to availability, and may be subject to a minimum number of nights.

Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms constituted for the same period of stay. Any group request for more than 5 rooms must be made in writing (e-mail) and subject to a quote and contract (rates and cancellation conditions specific to groups).

4. Use of the Site
Use of the websites is limited to persons over 18 years of age, who are of legal age to enter into a contract.

5. Online Reservations and Third Party Websites
Please note that different Terms and Conditions and cancellation policies apply to online reservations made through Booking Agents and other affiliated websites depending on the city, accommodation and rate type selected.Please take the time to carefully read the apartment's rate information that is accessible before you make your online reservation.

6. Payment terms and credit card payment process
With the exception of the Customer who benefits from the “Non-refundable” rate, the Customer must pay the full payment of the balance on departure or arrival using their credit/debit card, and do the verification using the latest technology that uses chip and PIN.Upon arrival, the Customer must also pay a deposit, either using prior authorization on their card or by cash payment (see the paragraph below on deposits).The Customer opting for our “Non-refundable” rate benefits from our best prices available at the time of booking. Full payment is required at the time of booking and is definitely non-refundable.As a security measure, our “Non-refundable” Customer and those who have made their reservation through a third party and who have paid in full for their stay must also validate a prior payment authorization (pre-authorization) on their card credit/debit card and provide valid identification upon arrival.Pley Hotel accepts major credit and debit cards.Pley Hotel does not accept checks;Pley Hotel reserves the right to validate prior payment authorization on credit cards used as guarantee for reservations corresponding to the amount of the first night of the stay before arrival. Le Pley Hôtel reserves the right to cancel reservations associated with refused or invalid credit cards.Credit/debit card transactions will be charged at the local exchange rate, Pley Hotel declines all responsibility for additional charges that may be applied.

7. Cancellations and no-shows
In accordance with article L. 221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code The conditions of sale of the reserved rate specify the terms cancellation and/or modification of the reservation.Cancellation of a reservation will only be effective from the date of receipt. Cancellation must be made by email. A cancellation confirmation will then be sent to you. If you do not receive a cancellation confirmation, it is entirely possible that we have not received your cancellation. It is the Customer's responsibility to ensure that their cancellation request has been received. Cancellations must be received by noon (local time) two days before the scheduled arrival date for any reservation made through a third-party partner. Reservation cancellations made directly on the hotel website must reach us before noon (local time) the day before the scheduled arrival date. It is important that you keep the cancellation number sent to you. If the Customer does not show up or attempts to cancel within 48 hours before the scheduled arrival, he is then considered to be in the “No Show” category and he will have to pay the total amount which is non-refundable. Reservations with prepayment cannot be subject to any modification and/or cancellation ("Non-Refundable" rate), as long as the total amount and any additional extras have been debited at the time of booking. The sums paid in advance, such as the deposit, will not be refunded. In this case, it is mentioned in the conditions of sale of the price.The Customer accepts that the aforementioned cancellation fees are a fair and true estimate of the loss that PLEY Hotel should incur for the cancellation of a reservation. In the event of interruption of the stay due to the customer, the entire agreed price will be collected. In the case of a reservation with prepayment, no refund will be granted for this reason.

8. Bookings made through other channels
Bookings may be made through other sources, including online travel agencies, tour operators or other websites that have different cancellation policies. Please check your confirmation for more information.

9. Changes of accommodation by Pley Hotel
While all reasonable efforts have been undertaken by Pley Hotel to ensure that reservations made under this agreement are able to be honoured, we reserve the right to relocate any booking in accommodation of similar size and standard in the locality. The Client acknowledges that the Pley Hôtel declines all responsibility for any loss or damage suffered by or caused to the Client following the eviction.

10. Modifications to the reservation at the request of the Client
If the Client wishes to modify his reservation (for example, change the dates of the stay or the requested accommodation), the Pley Hotel cannot guarantee that he will be able to do so and accepts no liability for any loss, damage or additional expense which may arise in such circumstances.While changes are not permitted for the Non-Refundable rate, they are permitted for flexible bookings (subject to availability) if the request is made no later than 48 hours before scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from the previous reservation. All requests for changes must be made to us in writing.

11. Identification, deposits for damages, extras and cleaning – Prior authorization on payment card
You will be asked to provide photo identification upon arrival.The beds in the rooms can only accommodate the maximum number of customers indicated in the description, and in accordance with the legislation concerning Establishments Open to the Public. No additional visitors are permitted. Upon arrival, the customer must provide the hotel with the names of all people staying with them. Unfortunately, the names of any additional visitors cannot be added after registration has been completed.The Pley Hotel reserves the right to charge a Deposit upon arrival.A guarantee of €100 is requested per night and per occupied room in addition to the payment of the stay.Only one payment can be taken into account, and only the responsible person will be responsible for the conduct of the other occupants. The payment will be used to cover incidental items including, but not limited to, breakages, damage to property of the residence, cleaning costs due to the room being left in an unacceptable state of cleanliness, excessive electricity consumption, and breaches of the rules such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the Management team in the event of the presence of additional visitors not authorized to use the hotel and its facilities.At the end of stays without incident, the pre-authorization will be released in accordance with the policy applied by your banking establishment. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended. The Customer should however note that with the pre-authorization system, there is no money transfer at the moment, but this will have an impact on the available balance and the spending threshold authorized with the card, as long as prior authorization is in progress. The Pley Hotel is not responsible for delays linked to pre-authorization releases by credit card companies.In the event of disruption to other visitors, or in the event of damage suffered by the hotel, the cost incurred by the Pley Hotel will be deducted from the Deposit paid, and only the remaining balance will return to the Customer.If such cost exceeds the amount of the Deposit, the Client agrees to compensate Pley Hôtel for damages, additional cleaning costs or other costs and agrees to pay all recovery costs including all legal fees, and other expenses. The Client hereby consents to Pley Hôtel charging the Client's credit card for all reasonable costs incurred that are not covered by the Deposit.

12. Requirements related to check-in and check-out formalities – Return of keys
The Customer must comply with the regulations imposed by Pley Hôtel at the time of arrival and departure. Unless otherwise agreed in advance, rooms are generally available from 3 p.m. on the day of arrival. In the case of online check-in, the hotel reserves the right to check the identity documents of each occupant. In the case of online payment, the customer must have the credit card used for payment in his or her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request another means of payment or to cancel the reservation.To guarantee an early arrival (before 12pm) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 noon on the day of departure. Late check-outs can be arranged on the day of departure by prior arrangement. Late check-out will incur an additional charge. An additional night's accommodation will be charged for all check-outs after 3:00 p.m.If the Client does not appear for check-out formalities before 3 p.m. on the day of scheduled departure and without prior authorization, Pley Hôtel reserves the right to remove the Client's personal effects from the room and declines all liability for loss or to the possible damage of these effects.

13. Facilities/services included in the price
All rooms are fully furnished and equipped with appliances such as television, minibar, coffee machine, kettle…Meals and drinks are not included in our product offer unless mentioned in your reservation.No objects/appliances should be removed from the room. The list and prices of objects and services are available at the hotel reception.All advertised prices include bed linen, towels, access to cable TV and WiFi Internet. Private use of Wifi is subject to French legislation, security and recognition of the IP address. The user is responsible for actions committed since access, even if these were carried out by a third party.The advertised price includes the classic hotel service, it includes VAT at the current rate. Tourist tax not included and applicable to all people aged 18 and over, will be collected by the hotel and indicated on the customer's invoice.

14. Liability for damage or loss of property belonging to the Customer
The Customer is solely responsible for his choice of Services on the Site and their suitability to his needs, such that the responsibility of Hôtel PLEY cannot be sought in this regard.

The Customer is also solely responsible for the information provided at the time of any reservation of a Service. Hôtel PLEY cannot be held responsible in the event of incorrect or fraudulent information provided by the Customer. Furthermore, the Customer is solely responsible for the use of his account and any reservation made, both in his own name and on behalf of third parties, including minors, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part. In this regard, Hôtel PLEY must be immediately notified of any misappropriation or fraudulent use of his email address.

The Customer undertakes to use the Site and the Services offered therein in compliance with the applicable regulations and these General Terms and Conditions. In the event of a breach by the Customer of its obligations under these General Terms and Conditions, the latter shall be liable for any damage caused by it to the Hôtel PLEY or to third parties. In this respect, the Customer undertakes to indemnify the Hôtel PLEY against all claims, actions or recourses of any nature that may result therefrom and to compensate it for any damage, costs or compensation whatsoever relating thereto.

The Customer, in particular, undertakes, by making a definitive reservation for a Service, to pay the price and to respect the Special Conditions relating thereto. Indeed :

- Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation of the Service at the Customer's expense, without prejudice to any action that the Hôtel PLEY may take against the latter; - The Customer must not invite to the Establishment a person whose behavior is likely to harm the Establishment; - The Customer must not bring into the Establishment (rooms and common areas) drinks or food from external sources, unless the Establishment has clearly authorized it in advance; - Our Establishment is 100% non-smoking; which means that in this case, smoking is prohibited within the Establishment, including in the rooms; - The Customer must not disrupt the operation of the Establishment and must not compromise the safety of the Establishment or the people therein; - More broadly, any behavior contrary to good morals and public order within the Establishment as well as non-compliance with the Internal Regulations of the Establishment, will lead the director of the Establishment and/or any other service provider to ask the Customer to leave the premises without any compensation and/or without any reimbursement if a payment has already been made. In the event that no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises; - Minors may only stay within an Establishment when accompanied by an adult and with a personal identity document. If the accompanying adult is an adult other than the parents, the latter must have parental authorization from the child's parents. The Establishment may request these items; - The Customer also undertakes that the IT resources made available to it by the Establishment (in particular the Wifi network) will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. The Customer is also required to comply with the security policy of the Establishment's internet access provider, including the rules for using the security measures implemented in order to prevent the illicit use of IT resources and to refrain from any act that undermines the effectiveness of these measures.

The Client is responsible for all damage caused by him and/or his guests within the Establishment and bears all costs caused by this damage and/or by non-compliance with the aforementioned rules. Hôtel PLEY reserves the right to intervene if necessary. 

15. Liability for damage or loss of property belonging to the Pley Hôtel
It is the Customer's responsibility to take reasonable care of the room and its contents during their stay at the Pley Hôtel.The room and all equipment, utensils, furniture, etc. are provided. must be left clean and tidy at the end of your stay, otherwise a fee may be charged.We remind the Client to lock the rooms properly and to close all doors and windows when you go out.Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which may have occurred due to negligence, willful misconduct or irresponsible behavior on your part or those of you. people occupying the room or their guests. Any damage must be immediately communicated to Management.

16. Use of the Pley Hotel and peaceful enjoyment of the premises for all visitors
The Client must not undertake anything in the accommodation that could contravene the Law. The Client must not create any nuisance whatsoever towards other clients or members of staff. The PLEY Hotel authorizes the use of its residential complexes only for personal, appropriate and lawful use. The PLEY Hotel expressly prohibits access to its residential complexes to persons other than those listed on the official booking document. The PLEY Hotel and the Client agree that no right of occupancy arises from the use of the hotel. The Client is not authorized to re-let/sublet the room to a third party. The PLEY Hotel reserves the right to refuse entry to the hotel and accommodation to a Client if, on arrival, the Management reasonably believes that the person is under the influence of alcohol or drugs, that this person is not dressed properly or is behaving in a manner threatening, abusive or otherwise unacceptable. PLEY Hotel has a strict no-party policy. The maximum number of people per room must not be exceeded and noise levels must not cause a disturbance to other visitors. Additional charges will be levied on a Guest's account if it is proven that a party has taken place. The maximum occupancy of the room is stated on your booking confirmation. The Guest must comply with all reasonable rules and procedures in force within the residence, including but not limited to health and safety procedures and requirements, and registration requirements. In their dealings with customer service, the Guest agrees to remain courteous and not to make derogatory remarks towards PLEY Hotel or its employees or collaborators, in accordance with the rules of common sense and politeness. PLEY Hotel reserves the right to take any appropriate action against the Client in the event of harmful or reprehensible behavior (in particular annoying, malicious or insulting) with regard to PLEY Hotel or its employees or collaborators.

17. No-Smoking and No Candles Policy
All rooms at the Pley Hotel are Non-Smoking. A fee of €250 per stay will be charged if you smoke in the room.The use of candles or open flames in the room is strictly prohibited.Any act that goes against detection and security systems and is subject to prosecution.

18. Access to rooms by Management
The Management team and its authorized personnel may at any time enter the rooms for the purpose of inspecting the room, and carrying out repair or maintenance work.

19. Complaints
PLEY Hotel guarantees to use all reasonable efforts to ensure that the accommodation chosen by the Client is properly furnished and of good quality. In the event of dissatisfaction, the Client must immediately inform PLEY Hotel of any complaint, no later than 12 hours after your arrival. If PLEY Hotel does not comply with its guarantee and is unable to correct the problem, PLEY Hotel will choose at its discretion to provide you with an alternative room (subject to availability) or a partial refund of the price paid.

20. Child reception policy
Children under 3 years old are accommodated free of charge in rooms where a baby bed can be provided.

21. Pets
Small pets are allowed in the rooms for a supplement of 15 euros per night. Guide dogs are allowed within the establishment.

22. Disputes
The General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.

The Client is informed by the PLEY Hotel of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of the Book VI of the Consumer Code.

After contacting customer service or the Establishment to attempt to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the referral, the Customer may contact the consumer mediator to whom the professional belongs, namely the Association of European Mediators (AME CONSO), free of charge.

• The terms of referral to the Mediator and his contact details are available by clicking on the following link: Terms of referral and contact details of the Mediator , or on the website www.mediationconso-ame.com

• The matter may be referred to the Mediator within twelve (12) months after the first complaint.

• The form for contacting this Mediator is accessible from the following link: Form for contacting the Tourism and Travel Mediator .

The PLEY Hotel also informs the Client of the existence of a European Online Dispute Resolution (“RLL”) platform which he can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/ . 

23. Miscellaneous
In accordance with Article L.223-1 of the Consumer Code, a consumer who does not wish to be the subject of commercial prospecting by telephone may register free of charge on a list of opposition to telephone canvassing. This list is accessible via the following website : www.bloctel.gouv.fr . 

24. Protection of personal data
We may collect and process certain personal data. You can read our personal data protection policy on our website: https://pley-hotel.com/ or by requesting its communication by email to the email address RGPD@madeho.fr For any questions relating to the management of your data by us or to exercise your rights, you can contact us: 
- By email to the attention of the DPO at the following address: RGPD@madeho.fr
- By post to the following address: 214 Rue du Faubourg Saint-Honoré, 75008 Paris