FREQUENTLY ASKED QUESTIONS
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FAQ
CAN WE ARRIVE BEFORE 4PM?
Check-in time is 3pm. However, if you arrive earlier and your room is ready, we'll be delighted to give you access.
CAN WE CHECK OUT AFTER NOON?
Check-out time is 12pm. For check-out at 4pm, a supplement of €50 will be charged, subject to availability on the day of departure.
I'M PLANNING TO ARRIVE VERY LATE. WHAT WILL HAPPEN?
No problem: our reception is open 24 hours a day.
CAN YOU PUT AN EXTRA BED IN A ROOM?
We offer double, triple and quadruple rooms, as well as connecting rooms. However, PLEY Hotel does not offer extra beds.
WHAT IF WE'RE TRAVELLING WITH OUR BABY?
We can lend you a cot, bottle warmer and changing table, and do everything we can to make your visit as easy as possible.
CAN WE EAT?
Our Room Service has been developed for you during this period.
The PLEY Hotel has a snack menu with delicious local produce, sharing platters and Made in Italie pizzas.
The PLEY Hotel has also partnered with bistronomic brand Prune to offer a monthly selection of French organic dishes made using local ingredients.
A Grab & Go corner has been set up at reception to cater for small appetites, with a selection of sweet and savoury products available.
Finally, we will soon be offering tempting fish dishes at the new PLEY Mersea restaurant.
WHAT SERVICES ARE AVAILABLE AT THE PLEY?
Le PLEY has 100 rooms and suites, a restaurant, a bar, a roof top open from May to September, a fitness room, meeting spaces and a podcast recording studio.
On request, we can arrange cabs, airport transfers, flower deliveries, restaurant reservations and other concierge services.
WHAT ARE THE HOURS FOR ROOM SERVICE?
Our Room Service is available 24 hours a day.
DO YOU HAVE A LUGGAGE SERVICE?
A luggage room is available 24/7 for storing your belongings.
Reception is also here to answer all your questions.
CAN I TRAVEL WITH MY PET?
We only accept dogs under 5kg, for a supplement of €15 per day per room. In the event of major damage, a cleaning fee will be charged.
Cats are not welcome.
WHERE CAN I PARK MY VEHICLE?
PLEY Hotel has one parking space. It must be reserved in advance on arrival. The rate is €35 for 24 hours.
INDIGO parking is also available opposite 18, avenue Hoche.
I HAVE AN ALLERGY, WHAT DO YOU SUGGEST?
If you have any allergies, please let us know so that we can make the necessary adjustments. A list of allergens is also available on request.
I LOVE THE HOTEL DESIGN AND WANT TO TAKE SOME OF THE PLEY SPIRIT HOME WITH ME
Come and see the products in our store, the reception team will be able to help you.
IS THE HOTEL NEAR ANY MAJOR ATTRACTIONS?
Located rue du Faubourg-Saint-Honoré in Paris's 8th arrondissement, close to the Arc de Triomphe and the Champs Elysées, the PLEY Hotel offers a host of must-see addresses during your stay. The Grand Palais, the Jacquemart André Museum or the Zen Garden of the Pantheon, as well as other places of interest, can be found on our website in the "Things to do" section.
DOES THE PLEY HOTEL HAVE A ROOFTOP?
We have a Rooftop with a breathtaking view of the capital. It's open from May to October, from 3pm to 11.30 pm every day. Reservations recommended, on the hotel website.
DOES THE PLEY HOTEL HAVE A RESTAURANT?
The PLEY has a restaurant open every day from 12pm to 3pm and from 6pm to 11pm. In the evening and at weekends, our bar welcomes you from 3pm to 11.30pm and offers signature and classic cocktails, as well as a snack menu.
WHAT IS THE CANCELLATION POLICY AT THE PLEY HOTEL?
Flexible rates can be modified and refunded up to 6pm the day before the scheduled arrival date.
Prepaid rates are non-refundable in the event of cancellation or modification.
WHAT METHODS OF PAYMENT ARE ACCEPTED AT THE PLEY HOTEL?
MasterCard, American Express, Visa, cash, vacation vouchers.
Depending on the rate you choose, payment is made either on reservation or on check-in.
You will also be asked to provide a bank guarantee and proof of identity.
HOW TO CONTACT LE PLEY HOYEL?
You can reach us 24/7 by phone at +33 1 42 25 26 27, by e-mail at hello@pley-hotel.com or by Whatsapp at +33 7 84 54 22 33.
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